Position Summary

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities - Other Duties May Be Assigned

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Skills And Requirements

• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of s...