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Operations Team Lead - KPI & Coaching Expert

Company: Minacs

Location: Mexico, London

Posted: June 04, 2026

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Position Details

Minacs is seeking a Call Center Supervisor in Mexico City to oversee daily operations of call center associates. You will be responsible for coaching employees, monitoring performance, and ensuring customer service meets quality standards. The ideal candidate has an Associate's degree and 2-4 years of relevant experience. Strong communication and leadership skills are crucial. This role emphasizes team development and performance management, aligning with organizational objectives.
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