Operations Specialist (Remote - Colombia)

Location: Remote (with flexibility for overlapping U.S. business hours)

Zappy BPO is seeking a highly organized and proactive Operations Specialist to support one of our key technology clients. This role sits at the heart of day-to-day operations — coordinating workflows, managing communication between internal teams and clients, and ensuring that all tasks are executed with precision and timeliness. The ideal candidate thrives in a fast-paced, structured environment and has a proven ability to manage competing priorities while maintaining exceptional attention to detail.

Responsibilities

• Operational Coordination & Execution: Oversee daily workflows to ensure smooth delivery of services and operational tasks
• Track and update project timelines, deliverables, and task ownership in internal systems
• Identify bottlenecks or risks early and communicate proactively to ensure on-...