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Operations Manager (Short-Term Rental / Hospitality)

Company: Confidential

Location: Remote, London

Posted: May 30, 2026

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Position Details

Job Summary


We are hiring a highly organized and proactive Operations Manager with experience in short‑term rentals or hospitality to oversee day‑to‑day operations across a portfolio of luxury properties.


This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.


Key Responsibilities



  • Manage daily operations across multiple short‑term rental properties.

  • Oversee cleaners, maintenance staff, and third‑party vendors.

  • Handle guest communication, ensuring rapid response times (under 5 minutes during active hours).

  • Resolve guest issues efficiently while maintaining a high standard of service.

  • Coordinate property turnovers, inspections, and readiness.

  • Develop, document, and improve SOPs and operational systems.