Be a key player in operations with SAIL Ottawa as an Operations Leader. This role is essential for improving customer experiences while managing logistics and team performance.
In your role as Operations Leader, you will be the right-hand support to the Department Manager, focusing on driving operational efficiency and customer satisfaction at SAIL. Your ability to mobilize the team and uphold high standards in service and safety will be crucial. You will also coordinate warehouse activities, ensuring timely product availability and optimization.
Key Responsibilities:
• Enforce department standards for customer service and policies
• Develop relationships to cultivate a customer-centric culture
• Lead the organization of warehouse functions to maximize efficiency
• Engage and coach team members to achieve performance goals
• Ensure adherence to performance metrics for the department
Requirements:
• Experience in sales and customer service
• Strong leadersh...