Operations Director

The Operations Director will lead and oversee operational delivery across data and technology enabled initiatives, ensuring efficient execution, strong stakeholder engagement, and alignment with strategic business objectives. This role requires deep experience working with information systems under SDLC/BAU processes, big data environments, and modern data platforms combined with the ability to manage clients, senior stakeholders, and cross-functional teams.

Responsibilities

• Provide operational leadership across data transformation process and technology-driven programs.
• Oversee day-to-day operational performance, ensuring reliability, scalability, and quality of service.
• Collaborate closely with partners and stakeholders to understand requirements, manage expectations, deliver outcomes, and serve as primary point of contact for escalations.
• Provide clear reporting and communication to senior manag...