Operations Coordinator – Customer Service Focus (Hayes)

About the Role

We are looking for a proactive and customer‑focused Operations Coordinator to play a key role in delivering outstanding service from our Hayes depot.

This is a fast‑paced, hands‑on operations role where you will be at the heart of the customer experience—coordinating service delivery, supporting drivers, managing data, and ensuring we consistently exceed customer expectations. You’ll work closely with both internal teams and customers, using insight and initiative to keep our operation running smoothly.

What You’ll Be Doing

• Coordinate daily service routes to ensure efficient delivery and exceptional customer service
• Brief and debrief drivers, ensuring clear communication and a strong focus on customer outcomes
• Act as the central point of contact between drivers, managers, and customers
• Manage and resolve customer queries an...