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Operational Excellence Consultant (AI COE)

Company: Manulife

Location: Toronto, London

Posted: May 24, 2026

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Position Details

The Operational Excellence Consultant join our Operational Excellence team at MBPS. In this role, you are expected to conduct process discovery & walkthrough sessions for operational and/or support processes, identify process and/or performance gaps and opportunities, quantify impact of process gaps and/or performance misses and continuous improvement opportunities and support the business process owners in deploying the agreed recommendations measuring and tracking benefits of projects.

Position Responsibilities:

  • Analytical support for transformation projects, ensuring data-driven decision-making.
  • Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).
  • Monitors project progress and provide insights, ensuring transformation initiatives are on track and delivered within agreed timefram...