This role is onsite client in Rio de Janeiro - RJ
**Job Summary**
**Responsibilities**
- Provide technical support for a customer’s end users.
- Open tickets for incidents and maintain the customer incident management and CMDB systems.
- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing, configuring, maintaining, and removing video equipment as requested.
- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.
- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
- Update and maintain customer video environment-documentation and process documentation.
- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
- Perform any required testing...