Job Role: -Onsite IT Support Engineer

Job Location: - Hai Phong, Amsterdam

Experience: - 3-8 Years

Job Roles & Responsibilities: -

• Provide end-user support for desktops, laptops, tablets, and mobile devices.
• Deliver AV support and troubleshoot urgent conference setup issues.
• Provide VIP-level support and ensure prioritized resolution of incidents.
• Execute IMAC activities, hardware replacements, and printer troubleshooting.
• Manage depot tasks including device imaging, configuration, and inventory handoff.
• Support onboarding and offboarding workflows in coordination with IT, HR, and Security.
• Document processes, SOPs, and ticket resolut...