Join our team as an Onsite Customer Support Specialist, working directly with our airline partner to ensure top-tier service and efficient reservation management. This full-time role includes a flexible schedule.
This position requires strong interpersonal skills and the ability to address client needs swiftly and accurately. You will negotiate with vendors, train airline staff, and manage operational tasks while adapting to changing environments. Your proactive support will enhance client satisfaction and operational efficiency.
Key Responsibilities:
• Act as on-site liaison with the airline partner
• Process reservations through API Operations
• Execute all client requests thoroughly
• Address critical issues needing management support
• Use tools effectively to track client needs
Requirements:
• Knowledge of airline scheduling is a plus
• Strong writing and verbal communication
• Prior experience with GDS or reservations preferred
• Excellent mult...