Job Title

Junior Onboarding Specialist for the Spanish Market

Role Overview

We are looking for a Junior Onboarding Specialist for the Spanish Market to join our team and act as the first point of contact for our customers. Your main focus will be on onboarding new clients, ensuring they use the platform fully, gathering customer feedback, and adapting the product to their needs.

Responsibilities

• Onboard new Spanish customers via video call and e‑mail until Factorial is fully implemented.
• Provide a consultative approach to ensure a fully customized experience and account setup.
• Understand client problems and needs, and gather their feedback.
• Share improvement points that help create the best customer journey and unlock the market.

Qualifications

• Proactive and able to ensure accounts are fully activated and clients have the best experience.
• Fast learner, able ...