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We are looking for a Onboarding Account Manager to own the journey from signed contract to stabilized launch, ensuring new merchants go live fast, smoothly, and with the right support from day one.
In this role, you will coordinate activation plans, drive merchant milestones, align internal teams across Sales, IT, Ops and Customer Care, and make sure every go-live is properly prepared and monitored through hypercare. You will also lead and develop a small team, ensuring activation excellence at scale.
What responsibilities and objectives will you have?
Own the end-to-end merchant activation process, from contract signature to go-live and stabilization
Validate handover from Sales, ensuring all required information is complete and accurate