Take on a Senior System Engineer position in our Kanata office, focusing on on-site support for desktop troubleshooting and maintaining effective meeting room setups.
This role emphasizes your expertise in resolving hardware, OS, and application issues while documenting each resolution clearly. You will manage laptop configurations, ensure compliance with critical standards, and collaborate with IT and vendor teams to escalate complex incidents efficiently.
Key Responsibilities:
• Provide technical support and troubleshooting on-site
• Resolve hardware and application issues with documentation
• Provision and manage laptops, including onboarding processes
• Collaborate with Security and IT for incident escalation
• Maintain and update knowledge base articles
Requirements:
• Experience in a systems engineering or similar role
• Familiarity with compliance frameworks like NIST and ISO-27001
• Proficient in using systems management tools
• Strong anal...