Become the trusted On-Site Client Liaison as a Client Operations Manager, ensuring excellent service delivery at client facilities. This integral role emphasizes relationship-building and operational support throughout project commissioning.
Reporting to the Vice President of Managed Services, you'll serve as a conduit for day-to-day issue resolution, helping to ensure a smooth commissioning process. Your responsibilities will include fostering deep understanding of client operations and facilitating successful Managed Services Agreements. Additionally, you will oversee initial mini-branch setups that cater to the anchor client's needs.
Key Responsibilities:
• Act as liaison for clients and project managers during commissioning
• Capture client insights and feedback for continuous improvement
• Monitor agreement KPIs and ensure service excellence
• Support initial operations and logistics for mini-branches
• Expand client services and influence in the region
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