Office Manager

The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. The role assists in maintaining a safe and secure environment for residents, visitors, and other staff members.

The responsibilities of this role include but are not limited to:

• Responds to resident or family member inquiries/concerns and ensures appropriate action is taken within decision‑making authority and/or brings to the attention of the General Manager;
• Oversees and coordinates front desk staff;
• Participates as a member of the work team and provides support to other team members;
• Maintains a complete set of accounting records for the residence;
• Prepares all resident billings;
• Handles all queries concerning billings and payments from residents and/or their family members;
• Perfor...