Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Ride-Sharing App Department, located in Athens, Greece! In this dynamic role, you will be the primary point of contact for our Nordic-speaking riders and drivers, assisting them with their inquiries and providing support to ensure a smooth ride-sharing experience.

If you are passionate about mobility solutions, possess excellent communication skills, and are eager to make a difference in the ride-sharing industry, we encourage you to apply!

Responsibilities

• Assist Nordic-speaking customers via phone, email, and chat with inquiries related to the ride-sharing app
• Provide support on account issues, payment questions, and app functionalities
• Document customer interactions and feedback in our support system
• Work collaboratively with internal teams to resolve escalated issues
• Guide customers on best practices fo...