OpenText is seeking a NOC Administrator in Waterloo to provide technical leadership within our innovative Global Network Operations Command Centre. This position requires monitoring applications and networks to ensure optimal performance.
As a NOC Administrator, you will address complex challenges and improve workflows. The role demands collaboration with design and engineering teams, focusing on customer experience and technical excellence. A strong technical background and fluency in both French and English are essential as you support clients across North America and Europe.
Key Responsibilities:
• Address and simplify complex system challenges
• Provide leadership to enhance NOC processes
• Work alongside engineering teams for improved solutions
• Develop processes to enrich our knowledge base
• Advocate for positive changes in customer service
Requirements:
• Proven track record in technology and continuous learning
• Familiarity with cloud platforms ...