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Next Generation Customer Experience (Omnichannel) Manager

Company: Takeda Canada Inc.

Location: toronto, London

Posted: May 31, 2026

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Position Details

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Job Description

ROLE OBJECTIVE

The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners. The role blends data-driven customer journey planning, digital expertise, and cross functional collaboration to elevate customer value and enable organizational transformation.

KEY: ACCOUNTABILITIES

  • Partner with cross functional teams to design and optimize data-driven and AI enabled omnichannel custo...