Program Manager 5 Degree in engineering, administrative. Graduate Management. Experience in similar position: 12 years. English fluency.
CUSTOMER MANAGEMENT - Drive all customer service and satisfaction initiatives in SANMINA.
- Implement and utilize the Voice of the Customer (VOC) program.
- Represent the customer in SANMINA operations.
- Proactive resolution of any customer care issues between SANMINA and the customer.
- Build and promote a healthy business relationship with the customer.
- Establish a regular (weekly) communication schedule with the key customer contacts.
- Manage the customers business within the framework of the contract agreement.
- Implement and maintain the customer action log process.
- Implement and maintain task table process.
- Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet.
- Manage and present quarterly custo...