Overview

Join MUFG Investor Services as a Director focused on Client 360. Enhance the client experience while working in a hybrid role. As a key member of the management team, you will oversee client relationship development and implementation of service delivery enhancements. With 10 or more years in fund administration, you will manage critical client interactions, SLAs, and profitability analysis, while leading a team to deliver high-quality service. Drive client excellence and operational success within MUFG Investor Services by utilizing your client management skills.

Responsibilities

• Build and maintain robust client executive relationships
• Administer SLA agreement compliance and risk mitigation
• Lead monthly client performance reporting initiatives
• Drive current client onboarding and identify growth opportunities
• Evaluate client requests and manage change effectively

Requirements

• Ba...