Elevate the Mortgage Renewal Lifecycle at BMO as a Manager in Toronto. Drive transformative initiatives that enhance customer relationships throughout the renewal journey in a hybrid work model.

In this key role, you will strategize and optimize the Mortgage Renewal Lifecycle from pre-renewal through to post-renewal engagement. Collaborate with cross-functional partners to craft actionable plans, enhance retention, and drive measurable improvements in customer experience. Your contributions will be essential in executing high-quality initiatives that translate strategy into impactful results.

Key Responsibilities:
• Develop the Mortgage Renewal Lifecycle strategy and roadmap
• Identify improvement opportunities for retention and customer experience
• Translate strategic direction into clear execution plans
• Coordinate cross-functional teams and manage dependencies
• Track key performance indicators and analyze trends

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