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Merchant Support Specialist - English Speaker

Company: American Express

Location: Madrid, London

Posted: June 08, 2026

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Position Details

Merchant Support Specialist - English Speaker

Madrid, Spain(Hybrid)

**Job Description**

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The EMEA Telesales and Client Management organization is a team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets.

As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

The main objective of the Merchant Support Specialist colleague is to focus on account retention with small and ...