Step into a rewarding career as a Membership Road Service Advisor at CAA Club Group. This remote position focuses on delivering outstanding customer service while assisting Members' needs efficiently.
We're searching for a Membership Road Service Advisor to thrive in CAA Club Group's supportive environment. With a requirement of 2 years of customer service experience, candidates will utilize strong communication and multitasking skills. Your primary responsibility will be engaging with Members via phone and text while adeptly managing multiple digital platforms.
Key Responsibilities:
• Respond to Member calls and texts efficiently
• Engage in first call resolution for inquiries
• Address heightened issues with a focus on solutions
• Escalate complaints using established protocols
• Complete other assigned job-related tasks
Requirements:
• Completed post-secondary education
• Two or more years of customer service experience
• In-depth knowledge of Ontari...