Position Details
KEY ACCOUNTABILITIES
Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
Engage members in meaningful conversations—both in person and over the phone—to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
Promote, educates and assists members with a digital-first mindset and technological solutions.
Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to ...