Job description - Front Office Administrator

Reception:

• Answering of all calls in a professional, courteous and efficient manner.


• Take messages and ensure they are actioned by relevant person.


• Maintain the issue logbook for all messages and matters that arise on a daily basis.


• Assist with phone, email or sms patients with feedback from doctor regarding messages left.


• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.


• Assist with preparing all files for following day’s appointments.


• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.


• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.


• Open accounts and capture all r...