The Cool Aid Community Health Centre is a medical home to over 7,000 clients, primarily those experiencing homelessness, mental health challenges, infectious disease, problematic substance use and chronic illnesses.

The MOA is often the first individual to interact with clients and as such it is essential that they communicate with clients from a trauma-informed perspective, possess conflict management/descalation skills and understands when to seek further support from other team members. The Medical Office Assistant will be a valued part of a dynamic team that is passionate about making a difference in the community.

 A snapshot of the responsibilities for the Medical Office Assistant position are as follows: