Responsibilities

• Operate and manage customer interaction channels including service hotlines, emails, Zoomlink, social media, etc., providing professional and timely customer service and support.
• Answer customer inquiries with accurate information about ZOOMLION products, technologies, after‑sales services, etc.
• Register all kinds of customer requests and inquiries in the system, including but not limited to service orders, complaint processes, and consultation processes.
• Conduct customer callbacks and satisfaction surveys, contacting customers by phone, email, online chat, or on‑site to obtain feedback and record details in the system.
• Monitor and push service processes, maintain close communication with customers and product line service teams, remind service teams to proceed with service orders promptly, and report service violation cases to superiors.
• Summarize and report problems and suggestions in daily work, and bu...