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Position Details
- Manage the full operational lifecycle of Vendor, Customer and Material master data.
- Ensure that data requests are handled accurately and efficiently in line with defined procedures, guidelines, and service levels.
- Lead and develop team leads and analysts while ensuring clear distribution of workload and priorities across domains.
- Address complex cases, exceptions and escalations requiring deeper operational insight.
- Set expectations for the team, support development plans, and promote capability growth and cross‑training.
- Monitor KPI results, service metrics, throughput, accuracy levels and overall performance stability.
- Conduct performance discussions with internal stakeholders and highlight areas of risk or process improvements.
- Maintain strong compliance standards, including audit readiness and internal control adherence.
- Oversee the creation, update and quality of process doc...