Your tasks

• Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
• Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
• Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
• Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other ChartWorld maritime solutions.
• Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre‑installation checklists and all associated administration.
• Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
• Troubleshoot technical issues with digita...