Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' 150+ years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

About the role

As a Tier I Customer Support Specialist, you will primarily handle inbound customer calls, serving as the first point of contact for Marcus’s customers. You will assist customers with general account inquiries, product questions, and basic troubleshooting, delivering high-quality, customer-focused service in a fast-paced call center environment. You will also support customers through digital navigation and application processes ...