Shape the future of training at Manulife as a Training & Documentation Specialist in a hybrid environment. Your role will involve creating supportive learning experiences that drive performance improvement across teams.
Joining the AdminAdvantage team, you’ll leverage your training design expertise to ensure that documentation and training are aligned with business goals. You'll help equip teams with skills and knowledge to provide an exceptional client experience.
Key Responsibilities:
• Design, deliver, and evaluate training programs for staff
• Develop engaging job aids and workflows
• Provide virtual and in-person coaching sessions
• Collaborate with teams for training and documentation readiness
• Drive continuous improvement initiatives in training content
Requirements:
• 3+ years of experience in training delivery and evaluation
• Strong facilitation and relationship-building capabilities
• High proficiency in MS Office and collaboration platform...