Join Manulife as a Bilingual Policy Specialist in a full-time remote role based in Quebec. This position focuses on delivering exceptional client service in both French and English while processing policy transactions.
You will be the crucial link between internal teams and clients, ensuring efficient transactions and addressing inquiries thoroughly. Candidates must excel in multitasking, with significant adaptability to changing demands. Your contributions will directly optimize service efficiency and enhance client satisfaction as part of a diverse team.
Key Responsibilities:
• Accurately process transactions in a timely manner
• Handle inquiries from clients professionally via various channels
• Collaborate with departments to meet service standards
• Suggest improvements for processing efficiency
• Maintain a positive and flexible approach to challenges
Requirements:
• Full bilingual proficiency in French and English
• Strong communication and interper...