Join Manulife's mission to transform benefits administration as a Bilingual Client Service Specialist in a hybrid work setting. Your skill set in client management and bilingual communication will drive impactful results.
As a Client Service Specialist (Service Owner), you will take ownership of the client benefits administration experience within your portfolio. Your role is vital in building relationships and monitoring success, while leading initiatives that enhance efficiency and quality. Collaborate with product, operations, and technology teams to ensure service excellence.
Key Responsibilities:
• Manage the client benefits administration experience end-to-end
• Serve as the primary contact for service-related inquiries
• Champion continuous improvement initiatives
• Collaborate with cross-functional teams for service enhancements
• Lead resolution efforts for escalated issues
Requirements:
• Experience in financial services or insurance environment
...