Lead the client service strategy at ATB in Calgary as the Managing Director of Client Services. Spearhead operational excellence and drive customer-centric innovation within a large team.

As Managing Director, you'll oversee a dynamic team within a multi-disciplinary service organization of over 200 members. Collaborate with Senior Managers to shape a world-class contact center, focusing on client needs and operational efficiencies. Your leadership will play a vital role in enriching customer experiences across all business lines while fostering a culture of recognition and engagement.

Key Responsibilities: • Lead operational excellence across contact center services • Integrate strategic planning with execution to drive goals • Manage budget and FTE in line with organizational targets • Coach Senior Managers to elevate departmental performance • Collaborate with leaders to enhance service capabilities

Requirements: • Bachelor’s degree in Business or related ...