Overview

This position will serve as the Team Lead for ETS Operations in Mexico. As a Team Lead, this role will be accountable for site performance and serve as the escalation point for both junior and senior technical support engineers. This team will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities.

About the Role

• Provide end‑to‑end technical support for Microsoft 365 (M365) operations, including strategic planning, tactical execution, ticket resolution, and development of technical documentation and knowledge base articles.
• Support system administration and operations across all M365 services, including security, compliance, and governance activities.
• Collaborate with internal teams and insourced/outsourced technical staff to ensure end‑user needs are clearly understood and ef...