Job Title

Manager, Service Enhancement

Position Overview

Responsible for supporting and driving innovation throughout service delivery, overseeing the Client Services (CS) projects/initiatives portfolio, managing change, and coaching product owners and project analysts.

Responsibilities

• Support and drive innovation in service delivery.
• Oversee CS projects/initiatives portfolio and change management.
• Coach and manage product owners/project analysts to ensure Agile/Scrum best practices.
• Partner with business sponsors to support CS platforms and applications.
• Develop relationships with Client Services, Information Systems, and other partners.
• Create and manage product road maps with leaders and scrum teams.
• Work closely with senior CS leaders to support service delivery vision.
• Engage and collaborate with teams to implement key projects/initiatives that drive inn...