Manager vacancy in Rio-de-Janeiro, Brazil

Hotel Front Office Agent/Duty Manager role with responsibilities including meeting guests and overseeing Front-of-House areas (Reception and Concierge), assisting the Front Office Manager to ensure smooth operation, coaching and motivating team members to achieve a high level of guest satisfaction, handling guest complaints and service recovery, and collaborating with other business units to meet guest expectations.

Responsibilities

• Meet guests and oversee the Front-of-House areas including Reception and Concierge.
• Assist the Front Office Manager in ensuring the smooth operation of Front Office Management.
• Coach and motivate team members to ensure a high level of guest satisfaction.
• Handle guest complaints and service recovery.
• Work closely with other business units to fulfill and meet guest expectations.

Application

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