Join VIA Rail as a Manager of Customer Experience, where you’ll oversee high standards of service delivery on our innovative train fleet. Your leadership will focus on enhancing customer satisfaction while maintaining safety protocols.
The role requires extensive supervision of both on-board and off-board employees, ensuring compliance with safety regulations and continuous service improvement. Frequent travels across the network will provide you with opportunities to directly oversee frontline operations and coaching initiatives. This is a chance to make impactful changes to customer experiences throughout Canada.
Key Responsibilities:
• Lead on-train and station service supervision
• Conduct visits and operational audits
• Ensure compliance with safety and service standards
• Gather and analyze feedback for actionable insights
• Develop and train customer service staff
Requirements:
• Management degree or 5 years supervisory experience
• Must be bilingua...