Lead the Client Care Services team at Spectrum Health Care in Mississauga, focusing on operational excellence and patient satisfaction. Collaborate with staff to ensure quality service delivery.
Spectrum Health is searching for a Manager, Client Care Services to support its home care programs. This position oversees the Client Care Coordinators, coordinates patient schedules, and ensures effective service delivery. Your leadership will drive team performance, address patient care concerns, and implement improvements in service quality metrics.
Key Responsibilities:
• Inspire and direct staff to maintain quality care
• Review and manage staffing assignments for efficiency
• Address and resolve customer service complaints
• Organize staff training and orientation programs
• Share KPI insights with the team for improvement
Requirements:
• Minimum of 5 years in health care, focusing on home care
• Registered health professional is advantageous
• At least 2 ...