The Service Management Manager (M2) leads service management teams and supervisors to ensure consistent, high‑quality operations of Enterprise Connectivity & Integration service. This role is responsible for the day-to-day operational health of McKesson's enterprise integration landscape spanning API-based middleware (MuleSoft Anypoint Platform, SAP BTP-IS), Managed File Transfer (GoAnywhere, IBM MQ/MFT), streaming (Confluent Kafka), search (Elasticsearch), ETL (SAP BODS), and Java middleware (Spring Boot, Java JDK). The Manager works closely with cross‑functional leaders, supervisors, and vendor partners to maintain seamless platform operations, resolve escalations, and coordinate interdependent service activities. Emphasizing team development and operational discipline, the role provides coaching, performance feedback, and opportunities for skill growth across service teams. The Operations Manager also contributes to functional strategy execution by enhancing service processes, stren...