Job Overview

The Manager, Community Support and Information is responsible for end-to-end management of Parkinson Canada’s client support services. This includes overseeing a multi‑channel helpdesk model that integrates people, clinical and non‑clinical expertise, automation, and supporting systems to deliver high‑quality, consistent, and scalable information and navigation services.

The role leads service operations, systems and process management, workforce planning, quality assurance, knowledge enablement, and performance management. The Manager also ensures community‑facing communications related to support services are accurate, consistent, and aligned with operational capacity across teams and channels.

What You Will Be Doing

Service Operations and Systems Management

• Oversee the Support and Information service operating environment, including the helpdesk platform (e.g., Zendesk or similar), in collaboration with digital/technol...