What you’ll be doing

• Develop and coach a team of client service and financial service professionals to deliver an exceptional client experience and deepen client relationships.
• Inspire team members to perform at their best, supporting a “One Team” approach to connect clients with the right advice.
• Support the Banking Centre Leader in monitoring business performance, implementing action plans, and increasing overall performance.

Client Experience

• Lead by example and demonstrate how to deepen client relationships and meet client financial needs.
• Encourage employees to resolve client complaints quickly, escalating when necessary, and manage hard‑to‑solve issues.
• Empower clients to use self‑service channels.

Results‑driven Leadership

• Build a culture of collaboration across multiple client offers so clients are served by the best fit.
• Work as one team with partners to ach...