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Position Details
What you'll do
Supervision over the development of Salesforce based solutions Participate in customer calls providing support to both sales and presales teams Work closely with our Global Sales and Customer Success teams Set strategic and operational goals and priorities to align with corporate objectives Ensure SLA metrics are in place and are related to response, triage, close, incidents service availability, and performance Ensure operational procedures and practices are well-defined, documented, consistently applied and benchmarkable to global best practice Develop strategies improve plans to drive performance and cost-effectiveness Administer staff performance and career development activities Develop and maintain processes to ensure up-to-date documentation, knowledge transfer and service quality Participate in monthly, quarterly, and annual client SL...