Major Incident Manager

We are seeking two dedicated Major Incident Managers to join our team, covering critical hours to ensure operational excellence and seamless incident resolution. These positions will play a key role in driving major incidents to resolution while maintaining clear and effective communication with stakeholders. Additional responsibilities include performing retrospective analyses of incidents, creating and managing problem tasks, and supporting regular incident management processes during downtime.

Position Details:

1st Shift: 3 PM (CDT) – 11 PM (CDT) Location: Nearshore candidates in PST/MST/CST time zones.

Key Responsibilities:

Major Incident Management: Drive major incidents to resolution with urgency and precision. Act as the primary communicator for stakeholders, providing timely updates and ensuring alignment throughout the incident lifecycle. Post-Incident Analysis: Conduct retrospective analyses with affected teams within ...