Job Description
Mainframe Application Production Support EngineerToronto, ON - Hybrid (4 Days WFO)Role DescriptionsApplication Custodianship ACA / ERIC / PARA (creation | review and closing)Closing Problem records, Providing updates to the Risk team, Risk assessment and managementDR exercise | planning | approval | management | coordination | and participationProduction mailbox and Incident Tickets Review | Triage | Analysis and ClosingProduction PIV e.g. | CIS/ALP | API via Postman | PMA ToolProduction support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)Work closely with a developer to address production issuesThales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portalNPID Password Renewal e.g. | CR creation & test coordination with NPID app usersCertificate Renewal e.g. | Thales | DataPower/MCCSS | VisaDPS | P5MRGNC1 (GetRS)Yearly Interac and Internal...