Luxury Experience Manager

Providing engaging, sincere, personalized service is one of the ways our Luxury Experience Manager is turning moments into special memories for our guests at Fairmont Hotels & Resorts. This newly curated position is intended to elevate our luxury service by enhancing our VIP and recognition program at the resort.

Demonstrate your unique ability to connect with our guests and ensure they have an experience of a lifetime!

Salary Range: $67,000 - $70,000 gross annually, based on experience and education

Job Duties Include:

• Lead and manage all aspects of the VIP arrival experience by ensuring all service standards are followed from the point of arrival at the Front Door, porterage and room experience.
• Oversee a team of Luxury Experience Coordinators
• Develop and elevate the Chateau Butler program alongside Fairmont Gold.