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Description
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
Duties include:
Processing orders for materials for both domestic and/or international requests in accordance with company policy and practice.
Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
Ensure service i...