Centro, Monterrey, N.L., MexicoJob DescriptionPURPOSEThe Logistics Tracking Coordinator will work in direct partnership with the Operations and Booking teams to maintain open lines of communication with our customers and carriers ensuring the timely completion of first-class service for all shipments.ESSENTIAL DUTIES & RESPONSIBILITIESProactively contact carriers and customers to ensure pickup and delivery appointments are set and trucks are in route when expectedComplete data entry after obtaining track and trace updates on shipmentsCoordinate and assist with the collection of appropriate documents from carriersMaintain constant and clear communicate with carriers to ensure timely pick-up and delivery of all shipmentsHandle a high volume of calls and emails dailyMaximize the productivity and workflow of the department by emphasizing load board priorities, efficiencies, and board coverageProvide support and resolution to customer problems following standard operating procedures (SOP...