Description

• Appropriate medical underwriting assessment and decisions for each risk according to the limits of the plan and underwriting philosophy meeting business guidelines and service standards.

• Gathering insurance risk information by written supplementary health questionnaires or phone conversations with customers

• Provide support to the claims department and handling claim referrals

• Provide a superior customer experience service on all activities:

• Communicate underwriting decisions and detailed explanations of adverse handlings promptly and accurately to clients and, where required to attending physicians.

• Ensure applications are underwritten and processed according to TD’s underwriting guidelines as well as the terms of the third party agreements

• Provide first level problem and complaint resolution

Process underwriter referrals, create training sessions on medical topics and participate in projects